Castle Vale Community Housing (CVCH) is a community-led organisation where the customer and community is at the heart of everything we do and we have a strong resident majority board who hold us to account.

With input from the Neighbourhood Partnership, all our policies and values are strongly resident/tenant influenced. Our Castle Vale customer offer and Castle Vale Community Pledge reflects the importance of Castle Vale Community Housing within the Pioneer Group and we will continue to deliver and commit to our pledge for our customers and the community.

Your community

Your finances

Service offerings

Pay your rent

Over the past two years, we have been speaking to our tenants, residents and applicants about how we allocate properties on Castle Vale. As a result, we’ve made changes to our Allocations Policy, the policy that determines who is eligible to go onto our waiting list, and how applications are prioritised. These are big changes that may affect you, whether you are on the waiting list at the moment or if you would like to join.

The new policy is not in place at the moment while we get our systems and procedures ready, but the changes will be happening soon. We will keep you informed at every stage about what you need to do and when. In the meantime, if you do have other questions, please check out our FAQ’s or contact us.

Commitment To Refer

We have signed up to the Commitment to Refer to support our local authority partners in a fight against homelessness. As part of the The Pioneer Group we recognise our responsibility to minimise this risk and the commitment to refer, forms part of our overall approach to preventing homelessness alongside our money advice and our tenancy support services.

What is the Commitment to Refer?

Since 1 October 2018, as part of the Homelessness Reduction Act, public bodies have been bound by the Duty to Refer. This is an obligation to refer anyone to a local authority if they are homeless or threatened with homelessness.

Housing associations are not part of this, but as so many members are keen to support the implementation of the Act, the National Housing Federation has worked with the MHCLG to develop a housing association offer on the Duty to Refer. This is called this the Commitment to Refer. To find out more, click below.

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