The safety of our residents, their family and friends is extremely important to us. We want to ensure that we have the right services in place to make Castle Vale a safe place to live in. We work closely with West Midlands Police to detect and intervene in the prevention of crime and anti-social behaviour. Our CCTV is operating 24/7 and we encourage our residents (not just tenants of CVCH) to notify us of anything that may be cause for concern. If you would like to report anything to us please call our CCTV team on 0121 748 8100.
All CCTV operators are SIA CCTV accredited and abide by the Data Protection Act. Should you wish to view our CCTV procedure policy, please click this link.
If you need to report an incident, please contact the Pioneer Group CCTV control room at CCTV@CVCH.org.uk.
Please note, you will not receive a reply to any information you provide to this email address, but the staff will review your message and check the CCTV footage as soon as they are able.
If they are able to identify any issues of anti-social behaviour or criminal activity they will pass the information on to the police and/or the Neighbourhood Officer who will take appropriate action.
When providing details of any incident, please try to provide as much information as you can – for example, what is happening, who is responsible (if you know), a description of those involved, details of any vehicles involved (make, model, colour, registration number), the location (as detailed as you can be), the date and time of the incident. Even if an incident is not captured, we may be able to track perpetrators through our other cameras if we can identify the exact time.
If you wish to speak with someone about an incident, please contact us during normal office hours on 0121 748 8100. In all cases, if there is criminal activity happening or there is an emergency, please call 999. Please do not rely on CCTV staff to be able to deal with an emergency situation as they may be dealing with incidents elsewhere.
You can find more information about anti-social behaviour on our website here.