Your safety is our highest priority, which is why we carry out gas servicing at your home. We understand that there is apprehension with home services during these uncertain times however we want to assure you that keeping our residents safe is at the heart of everything we do.

What is Gas Servicing? 

Gas servicing is a legal requirement that forms part of your tenancy and is an essential service that checks the safety of your appliances. Engineers attend the property to check the gas supply and appliances installed by us. If anything is found to be unsafe, they will repair it or make it safe until a replacement can be arranged.

All our gas checks are carried out by our Gas Safe registered engineers, from Status Heating Ltd, and are free of charge.

Why is Gas Servicing so important?

Gas supplies must be inspected every 12 months, as if they are not properly serviced or maintained, they could pose a serious risk to your health and safety.

If you have a faulty system, there is a danger of it leaking carbon monoxide. This is a poisonous gas that is odourless, colourless and tasteless which makes it hard to detect; breathing it in can make you unwell, and it can kill if you’re exposed to high levels. Having your gas serviced regularly will avoid the risk of carbon monoxide leaks.

Regular maintenance also minimises the risk of breakdown and helps lengthen the lifespan of your appliances.

Gas Servicing during COVID-19

We understand that we are all currently living in a distressing time and that the idea of someone coming to your home can cause some concern, however we want to assure residents that our team are taking the utmost care to carry out these important services as quickly and efficiently as possible.

If your gas servicing is due, you will receive a letter informing you of this, assigning you with an appointment.

When attending an appointment, our operatives will always act with consideration and with your health & safety in mind. While adhering to strict government advice, the engineers will:

• be wearing PPE
• only access rooms where gas appliances need to be checked
• and ensure that all areas that are worked in are thoroughly wiped down in accordance with HSE practice.

If your current situation means that it isn’t possible to carry out the service at this time, or gives you any cause for concern, we ask that you contact the team on 0121 748 8100 to let us know. While it is extremely important that we try to accommodate as many residents Gas Services as viable, we understand that not all cases will be possible at this time.

If your appointment needs to be rescheduled, this will be arranged for once the isolation period has completed. Your Neighbourhood Officer may be in contact to check that you are ok and confirm that the revised appointment is suitable for you.

We will also arrange for a battery CO2 detector to be delivered to your home to make sure you feel safe if your gas service becomes overdue.

Keeping you safe

Please remember that this is a vital service and without these checks your home is at risk of becoming unsafe for you, your family and your neighbours. Our team will always work with you to find the best solution for your safety.

If you have any further questions or concerns about these visits, our team are always happy to help, simply give us a call on 0121 748 8100.